Using DRC for Online Testing

📌 Overview

The DRC INSIGHT secure browser is used for administering online assessments including:

• Keystone Exams
• WIDA Assessments
• PSSA Tests

This guide covers basic usage and common issues that may prevent students from testing.

🚀 Launching DRC for Testing

1. Log into the testing device using the student’s assigned account
2. Open the DRC INSIGHT application
3. Select the correct testing program:

   • Keystones
   • WIDA
   • PSSAs

4. Enter the student’s test ticket credentials
5. Begin the test when prompted

💡 Tip: Make sure no other applications are open before launching DRC.

⚠️ Common Errors & Fixes

🎮 “Audio/video recording or Windows Game Bar detected”

If you receive this error, it means something is running in the background that DRC blocks.

🧩 Known Interfering Applications

We have identified two common applications that interfere with DRC:

1. Microsoft Teams

• You must completely close Teams
• Clicking the ❌ only minimizes the app

👉 To fully close:

1. Look near the clock (system tray) in the bottom-right corner
   

   

2. Find the Teams icon
   
3. Right-click the icon
   

   

4. Select “Quit”

🛑Keep it from running again at startup:

1. Click the ellipsis (...) at the top, right, beside your user icon.
2. Choose settings.
3. On General, on the right side under System, uncheck the first 3 items.
   
4. Be sure to reboot!

2. Game Bar

• Some students have Windows Game Bar enabled, which can trigger this error

📅 Recommendation:
Plan to practice testing on a day students are in the building so staff can assist with identifying and resolving this ahead of time.

🚫 Still Not Working?

If the issue continues after closing Teams and addressing Game Bar:

➡️ The device likely has a student profile issue

👉 Next Step:

• Send the computer to the IT Department for resolution

🛠️ Common Additional Issues

🌐 Test Not Loading / Slow / Freezing

• Confirm student is on RiverviewSD (not RSD-Guest)
• Restart device
• Try again
• If multiple students affected → send the computer to IT Department immediately

🎧 Audio or Microphone Not Working

• Plug in headset before launching test
• Check system volume
• Restart device if needed
• Move to another device if issue continues

🔒 DRC App Not Launching or Black Screen

• Restart device
• Ensure all apps are closed
• If still failing → send the computer to IT Department immediately

⏸️ Student Logged Out / Test Interrupted

• Have student log back in
• Test should resume where they left off
• If not → send the computer to IT Department immediately

🧰 Additional Tips

• Restart devices before testing sessions
• Ensure no background apps are running
• Conduct practice sessions ahead of testing windows