Who this is for: Teachers & Instructional Staff
Purpose: Reduce common tech issues and support instruction during a virtual learning day
🔐 Student Login Information
Username
- Student ID number with domain
- Example:
123456@students.rsd.k12.pa.us
Password
- Student’s normal school password
If a student cannot log in:
- Check Caps Lock
- Have the student try logging into Microsoft Teams first
- Confirm the student is using their school account
- Direct unresolved issues to the Help Desk channel or submit a tech request
💻 Microsoft Teams – Best Practices
- Students should join class through Teams, not email links when possible
- Attendance can be taken once students join the meeting
If students report Teams issues:
- Have them refresh the page
- Suggest switching browsers (Chrome recommended)
- Chromebook users should confirm school account login
- App users should fully close and reopen Teams
📂 Assignments & File Uploads
- Post assignments in Teams > Assignments
- If students cannot upload work:
- Have them refresh and retry
- Allow submission later if needed
- Temporary upload issues are common during high-traffic times
Instruction should continue even if uploads are delayed.
🆘 Tech Support Options
- Live Help / Drop-In Channel: Real-time support for staff and students
- Non-urgent issues: Submit a standard technology help request
🧭 Helpful Reminders
- Keep lessons simple and flexible
- Expect minor tech hiccups
- Focus on instruction and student connection
- Technology staff will handle troubleshooting support